I want to thank CBS for producing one of the best and entertaining shows on televising,”Undercover Boss.” Last night I had a chance to see Chris McCann, president of 1-800-Flowers go undercover and it was great. While I’m a big fan of the show I can highly recommend seeing this episode. One of my major take a ways was that he took action after having gone undercover to learn about some of the issues and problems facing his company. I think a lot of CEO’s could learn from his example.
I was also very happy to see Chris comment about how building relationships with people has to come before sales can occur. That was music to my ears as my business is about facilitating relationships between two parties who can mutually benefit from one another.
I think the concept of developing and then facilitating relationships is all too often taken for granted by people or at least minimized in the grand scheme of things. If we take a look at Chris’s comments about relationships one would like to believe that there is inherent value associated with the ability to create and facilitate relationships which hopefully lead to sales.
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August 16th, 2010 at 7:43 am
[...] Brenner Business Development » Blog Archive » Chris McCann talks … [...]
August 16th, 2010 at 7:44 am
[...] Brenner Business Development » Blog Archive » Chris McCann talks … [...]
August 16th, 2010 at 8:08 am
[...] Brenner Business Development » Blog Archive » Chris McCann talks about building Relation… [...]
August 16th, 2010 at 1:11 pm
I agree with your perspective on the need for building effective relationships. Unfortunately I can’t agree that the UB featuring 1-800-flowers is the place to learn about this. Every one of the supposed “lessons” from this episode were well known within the company. Chris and the 1-800-flowers leadership were very well aware of what consumers thought about their company. They were very well aware of the relationships with their own employees and franchise employees. There are great lessons to learn about relationships, but this show is not the place to go for them.
September 6th, 2010 at 5:54 pm
[...] Brenner Business Development » Blog Archive » Chris McCann talks about building Relation… [...]